wj12's Privacy Policy

1. Introduction

wj12 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect the personal information of users of our website wj12.lat ("Site").

By using our site or registering for our services, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our site.

2. What Information We Collect

wj12 collects various types of information from users. We collect only the information that is needed to provide our services.

2.1 Personal Information

During registration and account management, we may collect the following information:

• Full name and date of birth
• Email address
• Identity verification documents (National ID card, passport)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank details)

2.2 Automatically Collected Information

When you visit our site, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Date and time of site visits
• Pages visited and browsing patterns
• Referral source (where you came from before visiting the site)

2.3 Transaction Information

A record of each of your deposits, withdrawals, and betting transactions is stored in our system. This information is used for security, fraud prevention, and customer support.

3. How Your Information Is Used

wj12 uses the collected information for the following purposes:

1. Account Management: To create, verify, and manage your account.
2. Service Delivery: To provide gaming, betting, and payment services.
3. Identity Verification (KYC): To prevent fraud and illegal transactions.
4. Customer Support: To resolve your questions and issues.
5. Responsible Gaming: To identify and prevent excessive gambling behaviour.
6. Site Improvement: To analyse and improve the user experience.
7. Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Information with Third Parties

wj12 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Information required to process transactions through bKash, Nagad, Rocket, Upay, and banks.
• Game Providers: Limited information shared with licensed providers such as Pragmatic Play and Spribe for game operation.
• Law Enforcement Authorities: To the relevant authorities in response to a valid legal order or investigation.
• Technology Partners: Trusted technology service providers to maintain the security and functionality of the site.

5. Data Protection and Security

To ensure the security of your information, wj12 employs industry-standard security measures:

• SSL/TLS Encryption: All data transfers are protected by SSL encryption.
• Firewall Protection: Advanced firewall systems to block unauthorised access.
• Two-Factor Verification: A two-step verification method to protect your account.
• Secure Servers: Your information is stored on encrypted servers.
• Regular Security Audits: Regular reviews to identify and address potential risks.
• Password Hashing: Passwords are never stored directly — they are kept in hashed form only.

However, no method of transmitting or storing information over the internet is completely secure. We provide protection to the best of our ability, but we cannot guarantee absolute security.

6. Cookie Policy

wj12 uses cookies and similar tracking technologies on our site. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential Cookies: Required to maintain the core functionality of the site. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: For monitoring and improving site usage.
• Security Cookies: For verifying account security and preventing fraud.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling cookies may limit some features of the site and may affect certain functions including login.

7. Data Retention Period

We retain your personal information for as long as:

• Your account is active and you are using our services.
• Retention is required by applicable law (generally in the case of financial records).
• It is needed to resolve a dispute or legal claim.

After account closure, information that is no longer needed will be deleted within a set period, except where required by legal obligation.

8. User Rights

As a user of wj12, you have the following rights:

1. Right to Access: The right to know what information we hold about you.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information.
3. Right to Erasure: The right to request deletion of your information in certain circumstances.
4. Right to Restrict Processing: The right to request that the use of your information be limited for certain purposes.
5. Right to Object: The right to object to the use of your information for certain purposes.
6. Data Portability: The right to receive your information in a structured, commonly usable format.

To exercise these rights, please contact our support team.

9. Protection of Minors

wj12's services are for persons aged 21 and over only. We do not knowingly collect or process information from any minor. Our identity verification (KYC) process ensures that only persons of legal age can use our platform.

If you suspect that a minor's information has reached us, please notify us immediately — we will promptly delete that information and close the relevant account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notice on the site. Continued use of the site after a change constitutes your acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision.

11. Third-Party Services

Our platform has connections with third-party game providers and payment services. These third parties have their own privacy policies, which apply to their own sites and services. wj12 is not responsible for the privacy practices of third parties.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: